Eckert Solutions Group Talent
“We are different”
Frank Eckert’s groundbreaking and guest-centric work with dealerships is setting new standards for guest retention in the automotive landscape. This was the driving factor behind Eckert Solutions Group!
His holistic approach, utilizing one on one coaching, real-world tactics, and guest-facing methodologies, is proving to be a game-changer.
As the automotive landscape continues to evolve, Eckert’s strategies are positioning Dealers at the forefront of guest-centric practices. By fostering strong, sustainable business-driving tactics, the Dealerships Frank and Team interact with are not just increasing revenue; they’re creating retained guest advocates. Frank has been a keynote speaker for three years running at the Lexus Guest Experience Leadership Summit as well as hosting multiple national broadcasts for Lexus. With over 30 years in Fixed Operations, Franks’ passion and energy have propelled him to be a captivating instructor and a leading authority within Dealer Operations, from his humble beginnings as a technician to his time as Parts and Service Director Frank has always been an advocate for being best in class! Frank has spent the last 15 years at the Gulf States Toyota Region before starting Eckert Solutions Group.
Meet Sam Meighan, an innovative automotive professional bridging generations and shaping the future of product education in the automotive industry. With over 7 years of experience at Ford and Toyota, enjoying roles in the field as a District Sales Manager, District Parts and Service Manager, Content and Development Manager. Sam has an eye for the customer touchpoints as well as understanding what the dealership challenges are and always finds a way to overcome the most difficult scenarios.
Sam is transforming how Dealer Associates learn about new models, selling skills and technology. Sam is an expert on Telematics, safety systems and drivetrain. Sam brings a youthfulness to his training and an excitement that leaves you wanting more. Sam is a proud graduate from the University of South Carolina with a Finance Degree.
With extensive experience across multiple facets of the automotive industry, Rob Rodriguez brings a wealth of knowledge and expertise. His career spans from dealership operations to national leadership roles, as well as 12 years at the OEM level making him a valuable asset in the ever-evolving automotive landscape. With a proven track record of driving growth and innovation in automotive retail, Rob deeply understands market trends and consumer behavior in automotive sales. Rob has a knack for building and motivating high-performing teams across departments, Rob believes in one Team approach that is synchronized and focused. Rob’s energy and knowledge captivate the room all its own. Rob lives in Dallas Texas and loves to travel.
Mike Rhodes stands at the forefront of database architecture and utilization, combining innovative thinking with technical expertise. Mike’s contributions to the field, his unique approach to database design, and the impact of his work on modern data management strategies made him a perfect fit for REVUSUP. Mike has distinguished himself in the field of database architecture through his innovative approach to solving complex data management challenges. His methodology combines cutting-edge technology with creative problem-solving, resulting in database solutions that are both efficient and forward-thinking.
“The future of database architecture lies not just in technology, but in our ability to imagine and create systems that can adapt, learn, and grow alongside our ever-changing data landscape.” – Mike Rhodes
Jeff Harbaugh has dedicated his career to the automotive industry, beginning as a technician and advancing to the role of Service Director. In 1983, Toyota Corporate recognized his exceptional talent, starting a remarkable 41-year journey focused on enhancing and supporting fixed operations, including parts, service, and customer relations. With extensive experience in consulting and training dealership personnel, Jeff has mastered areas such as operating systems, personnel management, sales and marketing, and financial controls and analysis. His hands-on approach and deep understanding of running profitable service and parts operations have made him a sought-after expert in the field.
With a “Customer First” mindset, Jeff has assisted hundreds of dealerships in optimizing their service operations and fostering a culture that ensures customer loyalty. As he transitions into the next chapter of his career, Jeff is poised to impart his unparalleled knowledge and experience to dealerships eager to maximize their fixed operations. His proven and sustainable solutions seamlessly integrate people, processes, and technology, fostering long-lasting employee and customer retention. With Jeff Harbaugh on your side, excellence is not just an aspiration—it’s a guarantee.