Frank and his team are recognized nationally as the Business Driving Catalyst. He started this initiative in 2017 to change the misunderstanding that a service BDC creates business. The business already exists; the key is how your teams handle it. Inbound and outbound calls can bring business back to you. Through commitment and strategic focus on communication, dealership knowledge, and emotional connections, we can convert a phone call into a repair order (RO). That’s our mission.

We know what works and what doesn’t; we avoid fancy word salsa or vague promises. Instead, we focus on genuine human interactions that make guests feel heard and valued when they engage with the BDC. Despite over 60% of inbound calls being potential business opportunities, most BDC associates only manage to secure appointments with 35% of callers. We provide education, role-playing, and scenario-based learning that emphasizes the importance of using impactful language and actions to drive appointments. Our goal is to turn these calls into an RO by understanding the unique needs of each dealership and its guests, ensuring every call strengthens relationships and encourages visits.

We focus on actions that drive guests back to your service drive, efficiently, accurately, and on time! We pride ourselves in understanding your OEM retention metrics (Toyota, Lexus, Nissan, Mercedes Benz, Honda just to name a few) as we recognize the various drivers and levers that significantly impact these essential metrics.

We ARE NOT the free wiper blade guys or the “fuzzy opcode” players; instead, we take a comprehensive approach to help you make an upward jump and then build long-term relationships with your guests. We believe retention comes from the guest’s desire to return combined with strong marketing, fair pricing, and memorable service that makes a lasting impact. By focusing on these key areas, we create an atmosphere where guests feel valued and eager to come back, ensuring a steady flow of business for your dealership and fostering loyalty that leads to more revenue.

What our Team does:

• Revusup.com OEM Retention link
• Inbound knowledge focused and guest centric
• Inbound higher “opportunity to do business actions”
• Inbound knowledge focused
• Appointments that hold with “2 and 2”
• List generation that is simple and effective
• Manager engagement
• Setting up clear price and time expectations
• Appointment maximization vs capacity
• Fast and accurate response to telematics
• Outbound power plays