“With the team at Eckert Solutions Group, we are experts who are focused on your bottom line while increasing retention, traffic, and profitability”
Associate, Process, Profitability and Performance
Services
In-Dealership Education
Multi Store Workshops
SWAT Analysis
Leadership Development
BDC Install/Sustainment
Retention TLE Tele-Doc
MPI Selling Skills
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Advisor Education and Development
Advisor Education and Development will equip your associates to deliver best-in-class guest experiences and practical, repeatable selling skills. Our tailored training focuses on customer engagement strategies, effective communication, and understanding guest needs, ensuring that associates learn and apply the principles of exceptional service. By fostering a culture of continuous improvement, we help associates refine their skills and adapt to the challenges of the retail automotive industry, leading to higher satisfaction, retention, and profitability.
Management/Leadership Development
Manager/leadership training development emphasizes interactive, participant-driven “Workshop Style” learning, making each session engaging and hands-on. We provide managers with essential tools to transform their service/sales/parts department and maintain success after training, fostering a culture of continuous improvement. By using real-world scenarios and role-playing exercises, we enhance problem-solving skills, enabling managers to effectively lead their teams through challenges. This approach promotes collaboration and communication among participants, empowering them to take ownership of their learning and resulting in a more responsive leadership environment.
BDC “Business Driving Catalyst”
BDC = Business Driving Catalyst is not just our tagline; it’s the essence of what we do! We tailor specialized BDC training to meet your unique needs and goals, aiming to increase traffic, profit, and retention. Our personalized approach ensures that every training resonates with your team and challenges. We’re not a one-size-fits-all company, nor are we software junkies. We work within your existing platform to help associates succeed in transactions. Our dedicated team focuses on building skills that empower your staff, creating a more efficient business environment. Investing in tailored training with us fosters long-term growth and sustainable success for your organization.
TLE/Manufacture Retention and Loyalty
Knowing the rules and levers that a dealer has to influence the score can be frustrating due to many variables involved. Each manufacturer has a loyalty program that creates confusion and discouragement among associates and leadership. We have the expertise to assist your teams in navigating this territory with tailored strategies that clarify processes and enhance operational efficiency. We are NOT manipulators of the score; instead, we work collaboratively with your team on actionable processes that positively influence the score. Our approach focuses on empowerment, ensuring your team understands the score’s drivers and can apply this knowledge strategically. With an over 70% success rate, we would be honored to enhance your dealership’s performance.
Interested?
“We are a boutique firm that will never let geography or cost get in the way of assisting Dealerships. We pride ourselves in agreeing to a mutually agreed upon solution that works for both of us”